Privacy Policy

Last updated:

Introduction

Zibralonez is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. We operate in compliance with the New Zealand Privacy Act 2020 and other applicable privacy legislation.

By accessing our website or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this policy, please do not access our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

Fill out contact forms on our website
Request a quote or consultation
Subscribe to our newsletter or marketing communications
Place an order for products or services
Communicate with us via email, phone, or other channels
Participate in surveys, promotions, or competitions

The personal information we collect may include your name, email address, telephone number, postal address, and any other information you choose to provide.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

IP address and geographic location
Browser type and version
Operating system
Pages visited and time spent on each page
Referring website addresses
Date and time of your visit
Device identifiers and characteristics

How We Use Your Information

We use the information we collect for various purposes, including:

Processing and fulfilling your orders and requests
Providing customer support and responding to enquiries
Scheduling consultations and installations
Sending administrative information, such as order confirmations and updates
Marketing and promotional communications (with your consent)
Improving our website, products, and services
Analysing usage patterns and trends
Protecting against fraud and unauthorised access
Complying with legal obligations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

With service providers who assist us in operating our business, such as payment processors, delivery services, and IT support providers
With professional advisers, including lawyers, accountants, and insurers
When required by law or to respond to legal process
To protect our rights, property, or safety, or that of our customers or others
In connection with a business transaction, such as a merger, acquisition, or sale of assets

All third parties with whom we share your information are required to maintain the confidentiality and security of your personal information and to use it only for the purposes for which it was disclosed.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit using SSL/TLS technology
Secure storage of personal information
Access controls limiting who can view personal information
Regular security assessments and updates
Staff training on data protection and privacy

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period may vary depending on the context and our legal obligations.

When personal information is no longer required, we will securely destroy or de-identify it in accordance with our data retention policies.

Your Rights

Under the New Zealand Privacy Act 2020, you have certain rights regarding your personal information, including:

The right to access your personal information held by us
The right to request correction of inaccurate or incomplete information
The right to request deletion of your personal information in certain circumstances
The right to withdraw consent for marketing communications
The right to lodge a complaint with the Office of the Privacy Commissioner

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Third-Party Links

Our website may contain links to third-party websites, plugins, or applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices. We encourage you to read the privacy policy of every website you visit.

Children's Privacy

Our website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete such information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a new effective date. We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Zibralonez
18 Bancroft Crescent, Glendene, Auckland 0602, New Zealand
Phone: +64 9 813 5218
Email: inquiry@zibralonez.world